The biltmore superior comfort mattress pad is always mentioned when ELIYA Hotel Linen shows up. Its role of significance is a result of the craftsmanship based design and manufacturing, the standardized production and inspection, and the extensive but intensive application scope. All this contributes to its internationalized sales. It is upgraded every year based on our in depth market research and our teams of talents.

The success of ELIYA has proved to all that a great brand identity is a key strategy to gain soaring sales. With our growing effort at becoming a recognizable and loved brand through innovating and upgrading of our products and the provision of great service, our brand is now gaining more and more positive recommendations.

In order to build mutual trust between customers and us, we make a big investment in cultivating a high performing customer service team. To provide superior service, our customer service team adopts a remote diagnostics at ELIYA Hotel Linen. For example, they provide real-time and effective troubleshooting solution and targeted advice on how to maintain the product. In such ways, we hope to better meet their customers’ needs which previously may have been neglected.